ZEDZ REMOVALS LTD
Our mission at ZEDZ Removals is simple: to provide high-quality services for our valued clients. Our team goes above and beyond to cater to each project’s specific needs. Through open communication and exceptional service, we hope you’ll find what you’re looking for with our Moving Company.
Great company their team provided a thoroughly professional, polite and swift service as nothing was too much for them. They made my day an stress-free move to my new flat in London. Everything came to the other side without a single scratch on it. I would 100% recommend them to anyone looking for excellent value removal.
Some issues with the final cost left a sour taste, although the service was pretty good. We received a very competitive quote based on a comprehensive video we had sent of our possessions. It included a fixed cost + £6 per box for a Pack and Move service. The guys arrived on time and did great work boxing everything up, taking special care with the kitchen. They wrapped furniture and handled everything really well, while also getting about the work pretty quickly. Meanwhile, we packed some clothes and other items from our bedroom and bathroom to save some time during the day. When we arrived at our new place, we received the quote and demand for immediate payment, which included various unexpected extras as follows: - £65 for moving a sofa downstairs, as it didn't fit in the lift. This was a difficult task and we thought it was reasonable to charge a supplement, although this seems a bit high. We had flagged in advance. - £95 for the ~40 boxes and bags we had packed. This was reasonable as packing for ourselves did mean that the team missed out on the £6 per box which is the costing model for their pack and move service. That said, we were just trying to do a favour and keep things moving on a long day's moving. - £265 for overloading the van. This one was frustrating, as we felt that the removals experts should correctly estimate the size of van required based on the video. They couldn't offer a second van or a second trip, which would have (quite rightly) entailed extra cost, so they loaded the van to capacity. This led to a £265 surcharge. It's hard to see where that figure came from, but - more importantly - they should have sent a van of the appropriate size in the first place. Even if it had cost more in the original quote, it would have felt better than this surprise cost. The biggest issue was the feeling that our belongings were being held to ransom. We were forced into an unexpectedly high surplus payment while our belongings were still in the van, and it seemed that the team would stop unloading unless and until we paid. I spoke to them at length on the phone and they would not budge. It's a reasonably good service but I would take extra care to confirm the precise costs at quote stage - including how many bags and boxes of your own are included, any heavy furniture that needs to be carried, and certainly the size of the van being sent. PS We had a few calls to discuss a possible refund but never managed to speak to the boss, and now too long has passed.
Firstly the workers themselves were good at their job. That's as good as it gets. Like other reviews the owner gives very competitive prices initially. When it comes to the day it all changes. They were late with no apology or notice that they would be late from the owner or the staff. Prior to the move date I sent several videos to clarify how much we wanted packed. The owner said it would be 30 boxes. On the day it came up to 70 and he blamed me and said he only expected 20 boxes despite saying 30( that makes complete sense doesn't it?) Very unprofessional and inexperienced. Cowboys really. He also claimed his guys had to walk 70 metres(as he seems to have said in other reviews. Funny how it is always the same distance). I myself measured the distance and it was 30m. Once again unprofessional and inexperienced. When it came to delivery the quote almost doubled what was initially agreed due to the 'increased' items they were expecting. My partner was very unwell on the day and I had no choice but to agree and pay as the day was already long from their late arrival and the owners pathetically estimation of the contents despite multiple videos and photos sent. Honestly do not use these guys. Set up in 2020 so inexperienced. Old van being used. Unprofessional. I wanted to give them a chance despite some of the reviews saying the same thing. Learnt the hard way. Go elsewhere and save yourself the headache.
I liked how ZEDZ Removals was 100% upfront with costs and services to be provided .Zack and his crew were the best movers ever. They packed our unpacked items, wrapped our furniture, and did assembly/disassembly where needed within a timely manner. I would hire them again and recommend it to everyone!
Excellent and very professional service provided by Zack and his crew. They came within 30 minutes of my call after finishing another job. Got everything loaded and into storage for me, then got my stuff into my new place within 2 hours. They were very helpful, polite and courteous. Highly recommend and will definitely use them again when we next move. Thank you to Zack and his crew.