Matthew James Global Relocation Ltd
About Us
Matthew James is a family-owned company that takes pride in providing excellent customer service. Matthew James is a family-owned company that takes pride in providing excellent service. The International Association of Movers has accredited the company to ISO 9001 and ISO 14001 standards. When you move home, you do more than just change your address; you change your entire life.Reviews
Removals can be difficult, but Matthew James provided a great service. My removal has been from UK to Spain. The team has been really helpful, easy to reach and flexible to accommodate all the needs during the whole process. They had great availability for survey, pickup and delivery. Their staff has been punctual in both pickup and delivery and they have been able to work around my time constrains. Even if there have been some minor damages to a few items, they have exceeded their obligations and provided compensation for what the insurance did not cover. I will for sure contact them again if I will ever need to move again.
Moved from the UK to France, with a few months of storage in the UK. Matthew James was recommended to me by a colleagues who used their services as well. I'm fully satisfied with the service they offered. The price was competitive, they answered promptly to all of my queries, the movers were professional and certainly knew their job.
Brilliant removal company ⭐️⭐️⭐️⭐️⭐️ Moved me from Spain back to England. Stored my things for 4 months then delivered to my new home. Tom and Jordan were AMAZING, extremely polite, and friendly careful and helpful. I was so stressed because I didn’t think I would fit all the furniture in the new place but they made me laugh, unpacked things and set the furniture in different places until I was happy. It was a great moving day. I was so Delighted with the service from Matthew James, professional and friendly from start to finish and everything arrived in perfect condition.
Flawless part-load Spain to UK. Punctual, thorough, efficient and effective throughout. Every single person from HQ through to the drivers was an exemplary, competent professional. In particular the communication and requests for information were crystal clear and at a helpful regularity. And all for a very affordable price so felt like I was able to have my cake and eat it. Would highly recommend (I used them for a part load from South of Spain to West Midlands)
We appointed Matthew James Removals to move us from Colchester to Kings Hill, West Malling. We opted for the Gold service which was probably the best decision we’d made throughout the move process, as the crew packed absolutely everything. We were also impressed there was a lady packer as part of the crew who was an exceptional packer and as a result not a single item was broken! We got keys to the new property at 16:00 which meant the crew had to sit around waiting for over three hours which they did without a moan even though it meant a late finish. We would not hesitate to recommend this company to anyone that needs a stress free move.
From the moment I asked for a quote to the moment my belongings were delivered I was impressed my the professionalism and efficiency of all the staff involved at Matthew James Removals. I moved from London to the centre of France and I couldn't be happier with the service provided. The agent who started to support me with advice and quotes followed the move all the way through until the last day. I was also contacted by some of his colleagues for the invoicing and the filling of customs paperwork; all were very friendly and helpful. All my queries and emails were answered within hours when not immediately. The movers who came to take my boxes were equally professional and efficient and my flat (1 bed) was emptied in an hour. They labelled all the boxes and goods with QR codes stickers to help the tracking all the way through. Another team of movers delivered my goods in a very remote area of France 10 days later and were also very quick and professional. Everything was there in good state. All in all, for the quality of service, the number of people and the logistics involved, it was excellent value for money and it took a lot of worries of moving to another country away.
So this is a different review, I’m in the process of booking with Matthew James to move abroad. And so far the interaction has been the most welcoming response. Every time I speak to someone each person is more lovely and helpful than the next. I’ve spoken so far too 9 moving companies and by far Matthew James is leading the way in politeness, professionalism and helpfulness. We are excited to book our move with them! Jules
Relocating to another country with your family is one of the most stressful situations you can go through. We made one of the worst mistakes of our lives in hiring Mathew James removals. No empathy at all, stubborn in their attitudes, not practical at all and most of all vague in their answers. Because they don’t care about the client and they want to do the things easy for them I am struggling with their own, biased and vague interpretation of customs law which is delaying my relocation. I am spending money in a hotel because they don’t want to struggle with customs too much. This madam Vicky is the same as chatting with a WhatsApp BOT when you need humans the most. And her supervisor Kellie is the same thing. They put pressure to you instead of trying to solve their problems and do their work. Empty answers where they only try to hide their lazyness and hands off aproach to resolve situations that other companies have done at this very same time. I have put this on my lawyers hands. So if you are looking to relocate, if you are reading this and if you love your family and care for your mental health: DONT DO BUSINESS WITH MATTHEW JAMES.
thoroughly professional experience. From Sandie arranging everything with little leeway re dates to Tom, Laurence and Brin packing us up, loading us up (including 2 large motorcycles), getting us there and unloading without drama. They all made what seemed in advance a nightmare prospect a walk in the park. Recommended.
Excellent service. Highly professional, great work ethic and super organised from start to finish. The quoting system was really good, clear and the team handled all our queries well. The customs team were really communicative and prompt and the collection team were really excellent. Max the manager was really communicative throughout and the whole team consisting of Bryn, Aaron, Lloyd and Marius were really professional, friendly and hard working. Great team and highly recommend.
After moving often, I have the pleasure to recommend Matthews . Their services are fantastic. It’s a real peace of mind to moving with them, very professional, a complaisant crew working very hard and in time. I sincerely and deeply recommend them. Catherine
Great shipping service with good customer focused service. Nothing too much of a trouble and great warehouse manager by the name of Steve. Good job
We recently used Matthew James to move a whole load of stuff from a storage unit in Bridgend to our new place in Valencia and it was so much easier than I anticipated. Not one thing was broken or dirty and we felt like they’d taken true care of all of our belongings which was so appreciated as a lot of it had sentimental value. We were seriously impressed with how lovely each and every one of the people who helped along the way was, and how well each person did their specific job, and linked up with each other so there was no repeating of giving information from our side. There hasn’t been one bit which I thought could have been done differently and that is truly rare. I can’t remember the last time we had such high quality of service, especially when doing everything remotely and so complex. Would recommend without question.
The service provided by Matthew James was second to none. The removal people themselves couldn't have been more helpful and friendly. I'm not saying they're the cheapest but I will recommend MJ to anyone who asks.
We had a terrible experience with this company - we paid over £8000 for two moves one within the UK and one to France. The UK move was a nightmare - things were broken, fridge dinted in a number of places; basically to finish the job our stuff was thrown into our garage include our bed so we had to sleep on the floor. They even used our dryer (a brand new Miele) as storage for wallpaper and metal rods. We took pictures and after the so-called investigation we were told (a) that we must have made up the pictures; (b) their would be no compensation and (c) we should be happy with the great job they did. We would never use them again nor recommend them to our friends. The arrogance in how they responded was breathtaking! The response below is totally false and inappropriate and it is just more of the same from Mathew James in our view. It is interesting that you don't point at that the matter is going before the courts and they have not yet ruled on the case. It is a real shame that you make blatantly untrue statements (eg our dryer was only a few months old) when the case is still proceeding through the courts. The photos below speak for themselves.
We had a terrible experience with this company - we paid over £8000 for two moves one within the UK and one to France. The UK move was a nightmare - things were broken, fridge dinted in a number of places; basically to finish the job our stuff was thrown into our garage include our bed so we had to sleep on the floor. They even used our dryer (a brand new Miele) as storage for wallpaper and metal rods. We took pictures and after the so-called investigation we were told (a) that we must have made up the pictures; (b) their would be no compensation and (c) we should be happy with the great job they did. We would never use them again nor recommend them to our friends. The arrogance in how they responded was breathtaking! The response below is totally false and inappropriate and it is just more of the same from Mathew James in our view. It is interesting that you don't point at that the matter is going before the courts and they have not yet ruled on the case. It is a real shame that you make blatantly untrue statements (eg our dryer was only a few months old) when the case is still proceeding through the courts. The photos below speak for themselves.
Services
Crossways Business Park, Unit 10 Capstan Ct, Dartford Kent DA2 6QG