Best Rate Removals
About UsIf you've already relocated with us, congratulations! Otherwise, relax and enjoy the Best experience. Best Rate Removals prides itself on providing a premium service at a reasonable price. We offer great removal services seven days a week during the spring, summer, autumn, and winter seasons. Understanding everyone's unique removal demands is what sets us apart and keeps our customers happy. But don't just take our word for it; see our internet reviews.
Very professional movers, efficient, friendly and punctual. I noticed that they handled each box and piece of furniture with care and attention. Side note: It would have been useful to have an estimated offloading time from van-to-storage included on the quote as well as it only included time spent removing my belongings so the final price came as a surprise. Regardless, I would highly recommend this company.
Genuinely amazing service! Arrived early, were amazingly helpful and friendly - gave us advice on our last minute packing - and then beat us to Leeds by 30 mins!! The quote was maybe a bit optimistic (but I'd already factored in a couple of extra hours into my budget on top of the quote so was prepared and still thought it was well priced!) And the guys at the end of the phone kindly offered a discount. I cant recommend them enough! In fact I have already recommended them to a friend!
Miro and Ivan from Best Rate Removals moved us from a very awkward 2nd floor flat in Brixton to Winchester. The experience we had with them was really fantastic from the first minute. They arrived early and were unfailingly polite, happy and personable. They treated all our items with amazing care (including using lots of their own protective blankets) whilst still working at light speed. I still don't quite know how they managed to fit all our items in, but they did and not one item was damaged. When we got to the new place they were equally careful and placed everything in their new homes. Super, super service that we will be using again.
Won’t recommend. Initially their quote will look lesser than others but on the job they charge extras. We ended up paying double than the quote. Staff too slow, they purposely take extra time. don’t pack with them.they packed each box half empty-very lightly so that more boxes will be used. Charged more than extra hours they spent at property. It took 4.5 hours including half n hr lunch time. but the exec on phone first calculated 5 hours and then cutting lunch time we will have to pay for 4.5 hours as if he was giving us half b hr discount. And he charged including VAR while we had agreed in advance that for cash payments VAT is not included. For the service of £335/- including the count of boxes they charged us £400/- Plus the sales person said to me you can use 2nd hand box for £1/- each but will send you the quote with new prices so i overlooked the section. After the job they charged me quote price + vat. Also they said initially you will pay final price without VAT. But deducted VAT from the booking amount paid online after we discussed that wont go towards VAT Please don’t use their services.
I used Best Rate Removals for my home removal and the quality of storage and packing is shockingly poor, not to mention the service was also 7 hours late! Nearly every single piece of my furniture was scratched, chipped or damaged in different level. I was told by the delivery team of Best Rate Removals that the mattress was basically left exposed and uncovered in the storage the whole time, and it came dirty, stained and frame damaged...I am now trying to get in touch with the company for making claims and guess what, my emails have been completely ignored, when I know for fact that they normally respond very quickly before the completion of the job! It is unbelievable how poor their service is, despite the charge wasn't cheap at all!!
I have used Best Rate Removals two times and continue to be impressed with their service. They arrived on time and although it took longer than planned thanks to a big sofa and small door they did not disappoint. They had logical ideas - were professional, fast and above all communicated very well. I will use them again and would not hesitate to recommend them either. Thanks again!